This class is designed to provide a basic review of the Interest Based Negotiations (IBN) process, and provide an opportunity for Customs Chapters to practice using IBN.

1. OBJECTIVES

1. Review Interest Based Techniques.
2. Give participants an opportunity to practice using IBN.

Definition

• a collaborative problem solving process

• conducted in a principled way

• that creates effective solutions

• while improving the parties’ relationship

Outcomes

• creative solutions that benefit the organization as a whole

• durable solutions that everyone is motivated to uphold

• an improved relationship between the parties

• focus on the heart of the issue

• explore all interests underlying the issue

• be open to possibilities and opportunities

• satisfy others’ interests as well as your own

• use agreed upon criteria to reach the best solution